Privacy Policy

Introduction

At Moi Ceylon Tours, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website or use our travel services. By using our services, you agree to the practices described in this policy.

Information We Collect

How We Use Your Information

We use the information we collect for the following purposes:

• Processing Inquiries: To respond to your travel inquiries and booking requests
• Tour Planning: To create customized itineraries and arrange your travel services
• Communication: To send booking confirmations, travel updates, and important information
• Service Improvement: To enhance our website, services, and customer experience
• Customer Support: To provide assistance and address your questions or concerns
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

Sharing of Information

We respect your privacy and only share your information when necessary:

• Trusted Travel Partners: We may share your information with hotels, transportation providers, tour guides, and other service providers necessary to fulfill your booking
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Service Providers: We work with third-party service providers (such as email services) who assist in operating our website and conducting our business

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. After your tour is completed, we may retain certain information for record-keeping purposes and to improve our services. You may request deletion of your data at any time by contacting us.

Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct any inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions
• Objection: You can object to our processing of your personal information in certain circumstances
• Withdrawal of Consent: If you provided consent for data processing, you can withdraw it at any time

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Provide relevant content and features

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected through our website and services.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.